Policies & Ordering Information
Availability: All items listed are subject to availability. At The Track Racing Collectibles cannot be held responsible for out of stock, discontinued, allocated or limited availability merchandise. Our online catalog constitutes all items available to us from various manufacturers at the time of their catalog printing. This online catalog does not represent that we stock every item listed, this online catalog represent all items available to us at the time of it's introduction. We stress that this is an online racing merchandise catalog , not a live inventory of goods in stock or currently available. Most merchandise not in our inventory that is currently available from suppliers will ship to us within 3-5 working days. Most orders on out of stock or warehouse merchandise should be received by the customer within 5-7 working days upon receipt to us. In the event the item (s) you selected are on backorder or no longer available our sales team will email or call the contact person on the order to offer an alternate selection or to cancel your order.
Pre-Order Merchandise And Cancellation Policy: All pre-order merchandise will not be billed to the customers credit card until the item (s) are processed for shipping unless we are holding this merchandise to ship with other out of stock or pre-order items. We do bill credit cards for all in stock or new arrival items being held for shipment to reserve these items for your future shipments to be combined with other out of stock, special orders or advance order items or goods that are not available for shipment at the time of the order placement. Shipping Cost: Customers will be responsible for all applicable shipping fees (if any) at time of order fulfillment. All orders are shipped by UPS (United Postal Services). Estimated shipping rates online are calculated by our online store when your order is placed. Because the online store software cannot determine between an in stock item which will ship now or a pre-order or advance order item that may ship at a later date your total shipping charges may not be accurate. Whenever possible we will combine several items on one order to save you money on any multiple shipping charges. All advance or pre-order items are subject to multiple shipping charges of $8.99 or more per delivery based on destination.
The online store does not process credit card payments at the time of your order. At The Track Racing Collectibles reserves the right to cancel or adjust ordered quantities on any or all pre-order merchandise including but not limited to diecast, apparel, or novelties items for customers who order more than one per household based on our allocation from the suppliers. Customers who consistently pre-order merchandise and then cancel their merchandise prior to the item (s) availability are subject to cancellation of all other pre-order items. At The Track Racing Collectibles will be the soul judge of such abuse. We try not to over sell any item that is listed as pre-order, but unfortunately sometimes quantities become limited or allocated from the supplier and we may be unable to fulfill your pre-order. We fill all pre-order items based on a first come first serve basis. Sorry, we cannot be held liable for product shortages from suppliers or the limited availability of merchandise. All merchandise is subject to availability.
Customer Guarantee Of Satisfaction: We want you to be completely satisfied with your purchase. If for any reason you are not, just email or call our toll free number to get authorization to return your purchase. All returns are credited full amount excluding shipping and handling charges. All returns can be made within 15 days from the date of the invoice, for an exchange or full refund. All shipping cost for returned goods are the responsibility of the purchaser. All merchandise returned must be in saleable condition including original packaging. All apparel must not be worn or laundered. All defective diecast collectibles, apparel, and novelties found to be of manufacturing defect may only be exchanged unless we cannot find another replacement. All sales after 15 days are considered final.
Products Returns: For all product returns, Simply email or call our toll free number to get an RGA # (Return Goods Authorization) to return your item. Let us know why you are returning an item so we can speed your refund, or exchange. All returns received within 15 days receive full credit excluding shipping and handling. All shipping cost for returned goods are the responsibility of the purchaser. Please remember all merchandise returned must be in saleable condition including original packaging.
International Orders: Currently we ship to addresses only currently in the U.S.A. Orders shipped other than UPS ground will be charged appropriate freight charges Alaska & Hawaii must use UPS Air Services.
Credit Card Processing: Orders are not billed to a credit card until the product is available to ship. All warehouse items will be billed to customers credit card prior to ordering. Customers must provide the correct billing address that matches what the credit card issuer has record of. Failure to provide the appropriate and accurate credit card information may result in the Customers order not being processed and your entire order being cancelled.
At The Track Racing Collectibles reserves the right to cancel Customer orders where customers credit card has been declined or canceled.
If payment cannot be charged to a Customers credit card, or if any of Customers charges are returned for any reason, including chargebacks, At The Track Racing Collectibles reserves the right to discontinue transactions or sales to this Customer .
Claims: If during shipping your order is damaged, please save the carton, inner packaging materials and the damaged pieces. Contact the freight carrier or let the driver know at the time of receipt. We will be notified by the freight carrier and a replacement or refund will be issued. Claims for shortages or shipping errors must be made within 3 working days of receipt or we assume the order has been received in good condition and ACCEPT NO LIABILITY for damage, shortage or manufacturing defects.
Shipping Cost: Customers will be responsible for all applicable shipping fees (if any) at time of order fulfillment. All orders are shipped by UPS (United Postal Services). Estimated shipping rates online are calculated by our online store when your order is placed. Because the online store software cannot determine between an in stock item which will ship now or a pre-order or advance order item that may ship at a later date your total shipping charges may not be accurate. Whenever possible we will combine several items on one order to save you money on any multiple shipping charges. All advance or pre-order items are subject to multiple shipping charges of $8.99 or more per delivery based on destination.
UPS 2nd Day Air service fees are strictly for these delivery services. If you choose these services, we do not guarantee Next Day or 2nd Day services out of our warehouse. The fees imposed by UPS are strictly for delivery and are NOT a processing fee to fill your order, all orders are processed in the order in which they are received. If choosing UPS Air Services all pre-order merchandise that is combined with in stock merchandise will be shipped UPS ground service at the time of it's availability.
C.O.D. Orders: We do not accept Cash Orders COD upon deliveries. Customers may send certified checks or a money order to us prior to shipment. We do not accept personal checks for COD shipments. All COD Orders Must Be Phoned In At 1-800-650-7741 Or Faxed At 1-804-524-9562. All COD's Must Be Paid In Full Prior To Shipment.
Cash In Advance Payments : may be mailed to the following address:
At the Track Racing Collectibles
16423 Jefferson Davis Highway
Colonial Heights, Virginia 23834
Sales Tax: Virginia residents will be charged state sales tax. Current rate is 5%.